Q. Is it safe to use my credit card when I order?

A. Yes, we are PCI Compliant. We have a completely secure merchant account system that automatically checks your credit card number depositing the money into our bank account without anyone even seeing your credit card number or information.

Q. How will my order be shipped?

A. All orders are shipped via UPS or FedEx.

Q. How long will it take to receive my order?

A. 2 - 10 business days after you place your order.

Q. What if I am looking for an item that you do not currently carry?

A. Due to our ever expanding product line an item we carry may not yet be featured. If you can not find the item you are looking for please contact us with the product name and description and we will do what we can to help.

Q. Do you take international orders?

A. Unfortunately not at this time. Just orders placed in the USA.

Q. How can I place an order if I experience difficulty with your website?

A. If you should have any difficulty placing your order online, please give us a call Toll Free at 1-888-675-5797 and we will be happy to take your order over the phone. Or you can e-mail us at support@allinneon.com.  You could also print an order form online and fax it to 605-737-0300. 

Q. Just how does neon work?

A. A neon sign is a very simple devise.  It consists of a vacuum-tight glass tube that has been bent to resemble either a letter or graphic design fitted at each end with an electrode.  Inside the tube is a small amount of rare gas.  Connected to the two electrodes is a source of high-voltage electrical power.  When the current is turned on, the tube glows with a steady piercing light.  Even though neon lights operate at a higher voltage, the transformer does all the work, keeping the electrical cost low.  The rare gases neon, argon, helium, xenon and krypton are ideally suited for use in neon signs.  The two most common gases used in neon signs are neon and argon.  While neon is very bright, argon's light is weak due to its low resistance.  Neon gas gives off a red glow.  Almost everything else is filled with argon gas.  When you see yellow, blue, green, white or any of several other shades, these tubes are filled with argon gas.  The tube may be clear, colored or phosphor coated.  Various combinations of gas, glass and phosphor produce over 200 neon colors.  The diameter of the tubing and the kind of transformer used to power the neon lights also create subtle variations in hue and intensity.  Many neon tubes are coated on the inside with fluorescent powders that filter out different colors from the light spectrum.  In combination with the different gasses, an even greater number of neon colors are achieved.  For instance, a green tube filled with argon/mercury (blue gas) will light up green.  Fill the same tube with neon (red gas) and the tube lights up orange, Likewise, a blue tube, filled up with blue gas will light up blue, and the same blue tube filled with red gas will light up pink.  Unlike an incandescent bulb, which has a filament that can burn out, neon lights have no filament, and have a typical life span of 7 to 10 years.  Some neon lights have been known to last over 20 years.  Neon is the brightest, most versatile, cost effective, and eye-catching way to write in light.